Frequently Asked Questions
Everything you need to know about our performance apparel and gear.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for those needing their gear sooner.
What is your return policy for apparel and equipment?
We offer a 30-day return policy on all unworn apparel and unused gear in its original packaging. Please note that for safety reasons, climbing hardware cannot be returned once opened.
How do I determine my correct size in Black Diamond clothing?
Each product page features a detailed size guide. Our apparel generally follows an athletic fit tailored for movement; if you prefer a looser feel, we recommend sizing up.
Does Black Diamond offer a warranty on its products?
Yes, we stand behind our craftsmanship. We offer a limited lifetime warranty against defects in materials and workmanship for the original owner.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.